Collect and analyze customer experiences across all service points to respond quickly, effectively and accurately.
Learn MoreOur mobile-integrated help desk helps you solve customer-related issues quickly and simply, thanks to an A.I. chatbot feature.
Our mobile-integrated queue management solution helps you minimize wait times and improve customer flow.
The ability to see and compare the strengths and weaknesses of your products and services across all locations will give you the expertise to make time sensitive decisions that can take your company to the next level.
Featured projects
WAYO worked in partnership with Bill & Melinda Gates Foundation and other key stakeholders in the digital financial services space using our platform to generate real time data touching on three key areas: Service delivery, customer recommendations/ suggestions and usage patterns of digital.
Learn MoreData related to the delivery and use of these services is critical to unlocking key barriers to their widespread adoption but current data collection techniques are often expensive, error prone, slow, low resolution.
Develop a low cost and reliable technological solution to capture relevant data relating to the delivery and use of digital financial services in developing countries.
A self-reporting tool where customers use any mobile phone to continuously give feedback on service delivery and the data is processed and relayed through a mobile web app via the cloud in real-time.
5000 users engaged monthly over a period of 18 months, across Kenya working with various mobile money service providers from telecommunication and banking sectors. Over 10000 data points generated and analysed.
Ernest Makotsi, 30, is the founder and CEO of Wayo, a Kenyan company that uses mobile technology to test customer satisfaction and track performance on behalf of its clients. Established in...
NAIROBI: Business ideas can come from anywhere. For Ernest Makotsi, the idea for his application, Wayo, came to him while he was in a hospital waiting room. Five years ago, his father had to be adm...
Feedback is a huge component for any company that is aiming to retain and gain customers. Sometimes the channels that are available for this are unstructured or costly, or do not churn out actionable analysis. A local startup ha...