How it Works

WAYO Value Proposition over time

Targeted Communication across all your service points and branches to create awareness and drive for engagement through both physical and digital signage. Start conversations with customers when and where it suits them with various tools on offer such as USSD, SMS, web, chatbots and a mobile app. In addition to that, activate the people who know your customer the best - your frontline employees - to share ideas on how to improve the customer experience using structured feedback on a single platform. Turn every customer interaction into meaningful actionable insights with a cloud based dashboard, which allows you to monitor and optimize customer’s experiences in real-time and overtime, across every touchpoint, and every channel based on predefined data categories and sentiment analysis.