Collect and analyze customer experiences across all service points to respond quickly, effectively and accurately.
Our mobile-integrated help desk helps you solve customer-related issues quickly and simply, thanks to an A.I. chatbot feature to reduce demand to your call center for frequently asked questions.
Our mobile-integrated queue management solution helps you minimize wait times and improve customer flow by presenting customers the option to join a queue and monitor progress before physically arriving at a branch thus minimizing crowds.
This feature runs on USSD,Web and instant messaging apps such as telegram & facebook messenger. It allows collection of data from any mobile phone.
A dedicated dashboard for data presentation that can be viewed as reports in real-time through graphs, charts or statistics archived by the second, hour, day, month, quarter and yearly.
Categorization of comments collected based on Positive, Neutral & Negative comments by customers also by complaints, compliments and suggestions.
This performs an importance - performance analysis. It analyzes the indicators relative importance to customer satisfaction and returns a rank for each indicator.
An image composed of words used in comments, in which the size of each word indicates its frequency. This feature will quickly illustrate what is being mentioned at high frequency from the sentiments captured in a particular location over a given time period.
A feature that allows prioritizing specific customer comments to establish root course and action taken, it also generates customer numbers to allow for quick responses by involving the customer.
This feature captures individual and total customer customer satisfaction in relation to time, location and service point or product. It also tracks and creates trends for better analysis.
Mapping of comments data on a map view to help a client know the spans of usage of their products/services plus also help them understand the difference in customer needs, expectations and benchmark their regional performance.
This feature allows users to track service points/ products based on customer engagement.
Is an index ranging from -1 to 10 that measures the willingness of customers to recommend a company's products or services to others.
This is a feature that allows individuals to acquire the purchase and consumption knowledge of products/services offered by engaging on Instant Messengers such as Telegram. A dashboard that shows in real-time what individuals/consumers are inquiring / learning is also provided.