Collect and analyze customer experiences
across all service points in real-time to respond quickly,
effectively and accurately. Hear and understand every customer, at every meaningful moment hence increase retention
Keep customer support simple
Our mobile-integrated help desk helps you
solve customer-related issues quickly and
simply, thanks to an A.I. chatbot feature to
reduce demand to your call center for
frequently asked questions.
Say goodbye to customer wait times
Our mobile-integrated queue management
solution helps you minimize wait times and
improve customer flow by presenting
customers the option to join a queue and
monitor progress before physically arriving at a
branch thus minimizing crowds.
Mobile based survey feature
runs on USSD,Web and instant messaging apps
such as telegram & facebook messenger. It
allows collection of data from any mobile phone.
A dedicated dashboard for data
presentation that can be viewed as reports in
real-time through graphs, charts or statistics
archived by the second, hour, day, month,
quarter and yearly.
comments collected based on Positive, Neutral
& Negative comments by customers also by
complaints, compliments and suggestions.
Key Driver Analysis
This performs an
importance - performance analysis. It analyzes
the indicators relative importance to customer
satisfaction and returns a rank for each
Word Cloud Analysis
An image composed of
words used in comments, in which the size of
each word indicates its frequency. This feature
will quickly illustrate what is being mentioned at
high frequency from the sentiments captured in
a particular location over a given time period.
A feature that allows prioritizing
specific customer comments to establish root
course and action taken, it also generates
customer numbers to allow for quick responses
by involving the customer.
Satisfaction Rate Analysis
captures individual and total customer customer
satisfaction in relation to time, location and
service point or product. It also tracks and
creates trends for better analysis.
Geo Location Mapping
Mapping of comments
data on a map view to help a client know the
spans of usage of their products/services plus
also help them understand the difference in
customer needs, expectations and benchmark
their regional performance.
Service Point / Product Engagement
This feature allows users to track
service points/ products based on customer
Net Promoter Score Analysis
Is an index
ranging from -1 to 10 that measures the
willingness of customers to recommend a
company's products or services to others.
This is a feature that
allows individuals to acquire the purchase and
consumption knowledge of products/services
offered by engaging on Instant Messengers
such as Telegram. A dashboard that shows in
real-time what individuals/consumers are
inquiring / learning is also provided.
We can undertake Complex API integration with multiple internal systems
System able to start collecting data
Integrate with SMS, Telegram &
facebook to collect data easily